Highly trained and skilled, Stone Management Group's experienced personnel ensure the security and safety of all persons on site whilst delivering a high level of customer service. Our ultimate aim is to create a warm and friendly environment.
Stone Management Group provide bespoke tailored concierge offerings for a range of clients. Fully uniformed and trained in a variety of roles such as customer service and objection handling, a member of the concierge team will reflect the professionalism of the clients' organisation.
Stone Management Group are a registered principle key holder, which allows 'out of hours' work responsibilities to be taken away from clients and left in the capable hands of ourselves.
Utilising a fleet of vehicles, Stone Management Group's uniformed officers perform rigorous inspections to ensure our client's premises are secure outside of core hours.
With full SIA CCTV training, our officers can operate a client's CCTV system to ensure maximum functionality. With continuous training provided upon request, Stone Management Group can act as a client's 'eyes and ears' to ensure their property is safe 24 hours a day, 7 days a week.
Security Services You Can Rely On
Stone Management Group adopt a fully transparent and vibrant operational approach for servicing our client base. All of our sites have a unique operational model in place to maximise the level of service we provide our clients.
Across our portfolio we operate in several different capacities and environments. Our flagship sites include Liverpool's Albert Dock, one of Europe's most visited tourism sites, to some of the most prestigious office blocks located in the North of England. These include Liverpool's 20 Chapel Street and 4 St Paul's Square, along with Belvedere House in Manchester.
Reputation
SMG have a strong reputation for the provision of an outstanding operational service. We pride ourselves on our unrivalled level of customer service and an ability to exceed expectations. This level of quality can be demonstrated by our 100% client retention rate and the longevity of our client base.
Service Delivery
SMG's service delivery is quality-focused, flexible and bespoke to our clients' needs. We utilise robust processes and innovative systems to empower our workforce to exceed expectations whilst continually developing the reputation of our company.
We understand the importance of first impressions; Having a secure, clean and functional workspace not only enhances tenants or site visitor's perceptions but it also improves performance and productivity within the client's workforce
Innovation
As the face of the security industry has transformed over the past decade, SMG have evolved ahead of its competition. We strive to be at the forefront of the security services industry and have developed our service levels through investing in innovative technology, which has subsequently been implemented onto our many sites.
This technology has not only allowed us to streamline our internal processes from both a financial, payroll and operational standpoint, but has also provided our clients with clear and accurate management information regarding their site, such as real-time shift monitoring and incident reporting.
Excellent Standards, Set in Stone
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